Frequently Asked Questions

• How do I get started using Roberts On-Line Photo Lab processing?
• Do I need to be a member?
• How do I create a collection?
• What type of file can I upload?
• How do I order prints?
• How do I share a collection?
• How large of an order can I send?
• What are the coupon codes?
• How will my pictures be cropped?
• Where will my pictures be developed, and how do I get them when they are finished?
• What if I still need help or have more questions?

How do I get started using Roberts On-Line Photo Lab processing?
Just click on the Share and Order Prints Online button on the online photo lab page and you will be taken to the online photo lab. If you haven't installed Microsoft Silverlight then you will be prompted to do so. After that has been completed you will need to sign up for an account (if you haven't already done so) and log into that account.

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Do I need to be a member?
Yes. You need to enter some basic information so we can contact you if we have any questions about your order. You will be notified by email when we have received your order and when your order is completed. You will also need to login to view any photos you have uploaded.

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How do I create a collection?
Once you have logged into your account the next step is to add photos to a collection. Click the add photos button and you will be prompted to select the images to upload. Once all the images you wish to add are selected you can choose to add the photos to a new collection or to an existing collection. Then click the upload button to begin the upload process.

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What type of file can I upload?
Our online photo lab will only accept jpeg (jpg) files.

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How do I order prints?
Once you have added the photos to a collection you can order prints. Just click the order prints button and your collections and photos will be displayed along with the print sizes we offer. Please note the drop down boxes with the different size selections available. Select the collection you wish to order from and you can either do an express order or select each photo individually and choose print sizes for each one. Click checkout once you are finished.

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How do I share a collection?
If you have a collection you wish to share, click on the My Page button to display your collections. Next click on the collection you wish to share, and select the Toggle Privacy button. Then click on Share and you will be prompted to enter email addresses of who you want to see the collection. Once you enter your email addresses and click the Share It button you will see a message that says Email Sent. Anyone you select to share the collection with will be able to view the images as long as the Share button is visible under the Toggle Privacy button.

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How large of an order can I send?
We can handle orders of several hundred prints of various sizes. We do recommend that you send large orders in smaller groups. This makes your upload times faster and easier to process.

• Some of our On-Line customers like to group their orders by size, sending all 5x7's as one order, 8x10's as another order, etc.
• We recommend when ordering larger prints, 16 x 20 or larger, 6MB - 8MB files uploaded as separate orders.

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What are the coupon codes?
Roberts On-Line Photo Lab will be offering specials on On-Line Processing throughout the year. These specials will be listed on our web site, newspaper ads, flyers and other publications. The coupon code will appear in the advertised ad. When you place your On-Line order and proceed to check-out, a space for a coupon code will be available. You must type the coupon code as it appears. If entered correctly the discount will apply. These codes can by used On-Line only.

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How will my pictures be cropped?
The length to width of most digital files is not exactly the same proportions as standard photo prints. Photos taken with "point and shoot" digital cameras are more square. A 4' x 6' printed from those files will crop on the 4 inch side, top and bottom. Heads or subjects close to the top of the frame, may be cropped. Images shot with digital SLRs, have the same proportions as film cameras and will print the same as film prints. Please remember: if you size and crop your images before you send them to us, YOU can see the cropping exactly. Our viewing and editing software will help with cropping proportions.

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Where will my pictures be developed, and how do I get them when they are finished?
Your images will be processed and printed at either our Roberts Indianapolis Downtown Lab or Roberts Indianapolis North Lab. You may select which lab you would like to process your order. You may pick up your images at the location you choose or we can ship your order to your door. When we receive your order you will receive an order confirmation by email. When your order is complete, in most cases the same day, you will receive another email. If you have us ship your order, you will receive a shipment notification by email. Orders that are to be shipped must be pre-paid by credit card, or with your Roberts account. If paying by credit card you will need to provide us with your credit card information. Our site is secure. Your credit card information will be kept on file with your other customer information for future orders.

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What if I still need help or have more questions?
Feel free to contact us at 317-636-3965 or email at lab255@robertsimaging.com. We will respond to your questions as soon as possible.

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